Marcus Buckingham’s “8 Questions” simplify one of the most effective tools for leadership growth and employee engagement. Tom shares why these conversations help business owners build trust, clarity, and stronger teams—and how to use them in one-on-ones or annual reviews to unlock potential.

When frustration builds, even the best leaders can lose their cool. Tom shares a personal story about learning that anger is a secondary emotion—and how understanding what’s beneath the surface can transform your leadership, your relationships, and your ability to lead with calm clarity.

Healthy disagreement isn’t disloyalty — it’s a sign of trust. When team members feel safe enough to challenge your ideas, you get better decisions, stronger teams, and a culture built on respect. Here’s why every great leader needs people who push back — and how to create that environment.

In Excellence Wins, Horst Schulze, Cofounder of Ritz-Carlton, reveals the timeless principles behind world-class service. From empowering employees to the “three things customers really want,” his insights can transform how any business serves clients. Here are a few of my favorite lessons and why they matter for owners today.